100% Certified & Lab-Tested Products – Shop with Confidence.
At Mauhurtika, every gemstone and spiritual product is carefully selected, handcrafted, natural, and unique. Due to the delicate and valuable nature of these products, we follow a clear and strict return, replacement, and refund policy.
Please read the following terms carefully before placing your order.
Returns or replacements are accepted only in the following cases:
For any claim related to a damaged or incorrect product, the customer must provide an unedited and continuous unboxing video.
The following must be clearly visible in the video:
Claims submitted without a valid unboxing video may be rejected.
Mauhurtika stands behind the authenticity and natural quality of its gemstones.
If a gemstone purchased from Mauhurtika is proven to be synthetic or lab-made by an ISO-certified or internationally recognized government gemological institute, the customer will be eligible for a 100% refund, including:
The authenticity claim must be supported by a valid gemological report from the relevant recognized institute.
Any claim for damage or incorrect delivery must be reported within 7 calendar days of receiving the order.
Claims can be submitted by email:
[email protected]
[email protected]
Where a return or replacement is approved, the product must be:
Except for verified synthetic/fake gemstone claims, Mauhurtika does not provide reverse pickup.
Return courier charges are generally the responsibility of the customer.
Shipping charges, customs duties, and taxes are non-refundable unless otherwise stated under the applicable refund provision.
Returns, refunds, or replacements will not be accepted for:
Natural gemstones and spiritual products may have variations in colour, texture, size, inclusions, and appearance. Such natural characteristics are not considered defects.
| Order Type | Refund Timeline | Refund Method |
|---|---|---|
| Prepaid Orders | 5–7 Business Days | Original payment method (Card/UPI/Netbanking) |
| COD Orders | 10–12 Business Days | NEFT/UPI after verification of bank details and ID proof |
| International Orders | 40–45 Days | Original payment source, after applicable return freight, duties, and taxes |
Refund timelines may also depend on the payment gateway, bank, courier, or other third-party service providers involved in the transaction.
Once an order has been confirmed and placed on the Mauhurtika platform, it immediately enters our processing queue.
Therefore, orders cannot be cancelled after confirmation.
For return, replacement, refund, or authenticity-related queries, please contact us at:
Mauhurtika
Plot 38 B, Pumarth Meadows
Indore, Madhya Pradesh – 453771, India
Email:
[email protected]
[email protected]
Website: mauhurtikagems.com
Please keep your order number and relevant photographs/videos ready when contacting our support team.
